Pragati

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Approach

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Email Comms Tracking

Eliminated 99% of email related complaints, reduced troubleshooting time from days to seconds, enabling faster application processing.

Time Frame

2 Releases - 5 months

Team

1.

Background

2.

Solution & Impact

Massive reduction in time to resolution

19

days

->

2

mins

No new service incidents In the first 2 months

4

/ month

->

0

/ month

Don't wait for customer to report email delivery issue.

Take action, no more relying on IT. Issues mapped to actions.

Proactively check contents of emails and fix any typos etc.

3.

Users vs Game of Features

4.

Finding the Golden Path

5.

Rapid Prototyping

6.

Accounting for all AWS Responses

7.

Interaction & Visual Design

8.

Testing & Shipping

Documentation in Progress

9.

Lessons

Documentation in Progress