Resume
DownloadPragati Singh
Leading AI Native Origination Platform, Present
Spearheaded product vision shift from a superficial "AI chat everywhere" approach to an AI-native, input-agnostic, schema-driven workflow model - grounded in business processes and user mental models, giving AI agents full interface control to automate high-cognitive tasks (extraction to analysis) and elevating the user role to strategic, supervisory oversight.
AI Native Experience as collaborating subjects, objects & verbs: Abstracted fundamentals of complex processes into systems of components, paving way for an anticipatory system that synthesises data and surfaces reasoned insights without being prompted. Designed and abstracted tangible blocks for trust, transparency, human-agency and anticipatory paths built into the foundation.
Validated a 97% reduction in underwriting cycle time: (2 hours to 4 minutes) during internal BPO testing, proving the efficacy of the "Reasoned Insights" model in replacing manual synthesis with agentic collaboration.
Origination Platform 2023-25
Led LOS Redesign & MVP Strategy: Spearheaded end-to-end discovery, mapping user roles and technical constraints via cross-functional workshops, tech investigations, code based experiments.
Strategic outcome : Decoupling UX from static schemas and consuming API response to drive dynamic experience. Designed process centric views mirroring user mental model, and shipped data agnostic components as building blocks of the views. This fundamental shift enabled adaptation to any financial product and drove an 80% reduction in under writing time, 75% faster document review, and 80% improvement in fraud workflow speed.
Customer Email Communications, 2024 ––
Shipped end-to solution for tracking customer communication & proactively resolving delivery issues. Interviewed stakeholders, support team, analysed issue tickets, mapping AWS SES API response to actionable info leading to:
Elimination of 99% of email related complaints, reduction in troubleshooting time from 19 days to minutes, thus accelerating application processing and origination volume.
Led team on 0-1 project of Test Profile Library for non-technical users to test their lending policy against different personas, achieving a SUS score of ~ 90. Conducted intensive studies with engineering and QA teams to understand tech constraints & testing processes to deliver task time reduction by 96%.
Design System Initiative for Enterprise, 2023 ––
Established design systems tailored for both white-label customer-facing and high-density complex interface for enterprise UX, by leveraging tokenisation. Massive reduction in development & QA time, 100% WCAG AAA compliance for White Label apps and AA compliance for Platform.
Unsecured Instalment Loan Application Experience, 2022 ––
Shipped white label loan journey, optimising application flow, KYC, and ID verification. Achieved a ~ 50 % drop-off reduction during ID verification, driving higher completed applications and approved loans.
Manual Income Verification for BPO Agents, 2021 ––
Shipped income verification solution for bank agents that reduced data entry and review time by over 75%, and reduced BPO cost and number of declined applications.
Product Designer
Jun 2020 - Oct 2020
Reservation Portal for Belong Gaming Arenas, 2020 ––
Shipped booking portal for reservations & payments. Worked closely with Vindex's CTO, Belong US investor team, product managers, engineers and Belong UK marketing team to align business needs with user needs
Design Researcher
Aug 2018 - May 2020
Digital Archive of Integration Years, 2019 ––
Designed and developed a web archive of integration years in Douglas, Georgia that helped preserve and make the county's history accessible. Design was informed by deep collaboration and critique sessions with historians & librarians.
UX Designer
Oct 2015 - May 2017
Records Management System, 2015 ––
Shipped booking portal for reservations & payments. Worked closely with Vindex's CTO, Belong US investor team, product managers, engineers and Belong UK marketing team to align business needs with user needs
Master of Science
Georgia Institute of Technology 2018 – 2020
Human-computer interaction
Approaches
Systems Thinking
Enterprise Thinking
Human-centred-Design
Cognitive Theory
Empirical HCI
Metacognition
Synthesis
Ecosystem Mapping
Process Flow
Journey Mapping
Information-Architecture
Human Computer Conversation
Research
Cognitive-walkthroughs
Contextual-inquiry
Feasibility & Cost Evaluation
Hallway Testing
Design
User Flows
Rapid Prototyping
Design Systems
Interaction Design
Icon Design & Product Illustrations
Tools
Code
HTML
CSS
JavaScript