Resume

Pragati Singh

(

pruh-guh-tee

)

, she/her

T-Shaped Designer

T-Shaped Designer

prags.design@gmail.com

prags.design@gma..

Experience

Experience

Amount

Amount

·

Sr Product Designer

Sr Product Designer

·

Chicago

Chicago

2024

2020-Present

Logging & Troubleshooting Email Communications

Shipped email logs with recourse for origination’s platform, enabling lending teams troubleshoot customer communication. Interviewed customer success, QA, reviewed issue tickets raised by partners. Design eliminated 99% of email related complaints, reduced troubleshooting time from days to seconds, enabling faster application processing.

2024

2024

Currently Leading Redesign Initiative for Queue Manager, Ongoing

Created research strategy for redesign, conducted workshops with stakeholders, engineering leads, product managers & QA team to create a shared understanding, fill gaps in user research, pain points, processes. Led sessions with engineers to create state diagrams and blueprints to understand constraints of redesign and re-evaluate key concepts. Current architecture is designed for high velocity lending while our target users have lower volume and more manual underwriting resulting in an adversarial ux.

2024

2024

Credit Policy Builder [ To Be Launched ], 2024

Redesigned advance rule builder for lenders with high risk tolerance in need of writing complex expressions with data sources and variables of their choice. KPIs yet to be measured on MVP launch.

2023-24

2023-24

Test Profile Library, 2023-2024 ( 0-1 Project )

Shipped Test Profile Library for non-technical users - both internal and partner clients. A big challenge was to push products’ very technical vision to match users’ mental model and their abilities, which meant knowing the stack, understanding the testing process, then redefining key concepts, hiding unwanted tech complexities and bridge the gap. Conducted intensive studies with engineering and QA teams to understand limitations, constraints, testing processes. Achieved a SUS score of ~ 90 plus.

2023

2023

Building Pricing for Credit Card’s Schumer Box

Shipped credit card pricing configuration module for lenders. User effort score improved to 100% from 22.22% finding it very difficult to use and 44.44% finding it somewhat difficult.

Early 2023

Early 2023

Launched Design System Initiative for Enterprise Apps 

On a month’s notice, led an aggressive initiative to establish a design system tailored for both white-label customer-facing and high-density enterprise ux, by leveraging tokenization. Together with UX engineers, spearheaded knowledge-sharing sessions on contribution, updates, and system usage. Created comprehensive documentation on anatomy, usage, componentization, props, visual guidelines, and best practices.

2022

2022

Unsecured Instalment Loan Application Experience

Shipped white label loan journey, optimising application flow, KYC, and ID verification. Achieved a ~ 50 % drop-off reduction during ID verification, driving higher completed applications and approved loans.

2021

2021

Manual Income Verification for BPO Agents

Shipped income verification solution for bank agents that reduced data entry and review time by over 75%, and reduced BPO cost and number of declined applications.

2020

2020

Comment Thread for Dispute Resolution

Designed conversation experience between merchant, bank and BPO agent to examine disputes. The solution reduced the dispute resolution time by 66%.

Stride NYC

Stride NYC

·

Product Designer

Product Designer

·

NYC

NYC

2020

2020 Jun-Oct

Reservation Portal for Belong Gaming Arenas

Shipped booking experience and one-click session extension for uninterrupted gaming sessions. Worked closely with Vindex's CTO, Belong US investor team, product managers, engineers and Belong UK marketing team to align business needs with user needs.

Georgia Tech

Georgia Tech

·

Researcher

Researcher

·

Atlanta

Atlanta

2018

2018-2020

Digital Archive of Integration Years

Designed a web archive of integration years in Douglas, Georgia that helped preserve and make the county's history accessible. Design was informed by deep collaboration and critique sessions with historians &  librarians.

PwC

PwC

·

Product Designer

Product Designer

·

Bombay

Bombay

2015

2015-2017

Records Management System

Designed Records Management System for a Swiss firm, slashing record retrieval times from 2-4 weeks to 3-4 mins. Led focus groups and workshops with IT leaders, process consultants, and subject matter experts of 40 plants to inform the solution.

Tools & Softwares

Tools & Softwares

Figma
Framer
Usertesting.com
HTML, CSS, JavaScript

Design Approach

Design Approach

Systems Thinking
Enterprise Thinking
Human-centered Design
Cognitive Theory
Empirical HCI
Metacognition

Design & Research Skills

Design & Research Skills

Rapid Prototyping · Experience & Interaction Design · Info-viz Product Illustration · Cognitive-walkthroughs · Contextual-inquiry Guerrilla Testing · Design Sprints · Service Blueprinting Unmoderated & Moderated testing

Education

Education

M.S in Human-centered Design · Georgia Tech

B.E in Electrical & Electronics · Birla Institute of Technology