Breadth & Depth ( T-shape )
Point of View
Goal
Based on where we are on the map
Sub-goal
breadth
Skills / Techniques
help achieve the goals
Artefacts as probes
These are generally artefacts, they themselves aren't valuable unless ingested.
create a planโฆ
strategy, plan and a timeline
visualise the whole..
the whole as sum of the parts
visualise relationship b/w partsโฆ
visualise and understand how a system of different elements is work together.
locate intervention pointsโฆ
put people at centre, understand user goal & pain points
imagine / reimagine human-centered experienceโฆ
model golden paths, can they be incrementally achieved
rapidly prototype & testโฆ
realise golden paths, iterate, validate, refine
prepare to buildโฆ
ensuring quality implementation
measure impact - local and indirect causal
collect and analyse data for further improvements
โฆ
Guide activity selection and next steps
โฆ
Identify stakeholders
โฆ
Develop shared language for multi-disciplinary teams
โฆ
Shared understanding of inerplay of factors
โฆ
Locate root causes
โฆ
Anticipate unintended consequences
โฆ
Uncover structural/ architectural issues
โฆ
Locate Leverage Points
โฆ
Prioritising UX efforts
โฆ
build persona as common reference point
โฆ
find out top tasks/ goals
โฆ
uncover pain points
โฆ
uncover structural source of pain points
โฆ
connect dots
โฆ
help the team empathise
โฆ
create frameworks to ingest findings and guide design decisions
โฆ
enable everyone to contribute
โฆ
imagine paths of least resistance / friction
โฆ
deliberate, discuss most feasible version of golden path
โฆ
deliberate, discuss ripple effects
โฆ
test golden path(s)
โฆ
validate hypothesis
โฆ
rinse & repeat
โฆ
collect feedback on design system
โฆ
ensure evolution of design system
โฆ
ensure adoption of design system
โฆ
efficient implementation
โฆ
easy to process designs, flows
โฆ
review in code to ensure pixel perfect implementation
โฆ
collect efficiency score
โฆ
measure ease of use
โฆ
measure net promoter score
โฆ
measure user satisfaction
โฆ
measure reliability
โฆ
measure task times, rates & errors
Strategy
Framework
Networking
Navigating Ambiguity
Collaboration
Design Sprints
Dyanmic Thinking
Abstraction
Conceptualization
Multidisciplinary
Systems Thinking
Collaboration
Design Sprints
Analysis
Detecting Archetypes
Collaboration
Design Sprints
Establishing Metrics
SUS Survey
Generative Research
Stakeholder Interviews
Contextual Inquiry
Analysis
Causal Loop DIagrams
Task Analysis
Evaluative Research
Metacognition
Heurstics Evaluation
Synthesis
Persona
Journey Mapping
Ideation
Talking to Machine
Sketching
User Flows
Process Flows
Collaboration
Brainstorm & Reviews
Evaluating Flow
Decision Trees
Feasibility Evaluation
Cognition
Metacognition
Designing Flows
User Flows
Info Architecture
Rapid Prototyping
Interaction Design
Interface Design
Grid Systems
Spatial Relationships
Mirroring Stack
Visual Design
Icon Design
Illustration
Typography
Collaboration
Cross-functional Reviews
Testing
Hallway Testing
Cognitive Walkthroughs
Collaboration
Dev Walkthroughs
Build Readiness
Accessibility Check
Design System
Documentation
Measuring Performance
SUS Survey
Measuring Performance
SUS Survey
Contextual Inquiry
Documentation
โฆ
Plan and timeline
โฆ
Audience / Stakeholder Identification
โฆ
Ecosystem Map
โฆ
Actors Map
โฆ
Iceberg Model
โฆ
Stocks & Flows
โฆ
Causal Loop Diagrams
โฆ
Persona
โฆ
Action-outcome-emotion diagram
โฆ
User Journey Map
โฆ
Task Flows
โฆ
Process Flows
โฆ
Optimised Task Flow
โฆ
Information Architecture
โฆ
Success Metrics
โฆ
Interactive Prototype(s)
โฆ
Mocks
โฆ
User Flows
โฆ
Stack Mirrored Mocks
โฆ
State Diagrams
โฆ
Redlined Mocks
โฆ
Anatomy of applied design system
โฆ
Analytics Data
โฆ
Qualitative Data