Breadth & Depth ( T-shape )
Point of View
Goal
Based on where we are on the map
Sub-goal
breadth
Skills / Techniques
help achieve the goals
Artefacts as probes
These are generally artefacts, they themselves aren't valuable unless ingested.
create a plan…
strategy, plan and a timeline
visualise the whole..
the whole as sum of the parts
visualise relationship b/w parts…
visualise and understand how a system of different elements is work together.
locate intervention points…
put people at centre, understand user goal & pain points
imagine / reimagine human-centered experience…
model golden paths, can they be incrementally achieved
rapidly prototype & test…
realise golden paths, iterate, validate, refine
prepare to build…
ensuring quality implementation
measure impact - local and indirect causal
collect and analyse data for further improvements
✦
Guide activity selection and next steps
✦
Identify stakeholders
✦
Develop shared language for multi-disciplinary teams
✦
Shared understanding of inerplay of factors
✦
Locate root causes
✦
Anticipate unintended consequences
✦
Uncover structural/ architectural issues
✦
Locate Leverage Points
✦
Prioritising UX efforts
✦
build persona as common reference point
✦
find out top tasks/ goals
✦
uncover pain points
✦
uncover structural source of pain points
✦
connect dots
✦
help the team empathise
✦
create frameworks to ingest findings and guide design decisions
✦
enable everyone to contribute
✦
imagine paths of least resistance / friction
✦
deliberate, discuss most feasible version of golden path
✦
deliberate, discuss ripple effects
✦
test golden path(s)
✦
validate hypothesis
✦
rinse & repeat
✦
collect feedback on design system
✦
ensure evolution of design system
✦
ensure adoption of design system
✦
efficient implementation
✦
easy to process designs, flows
✦
review in code to ensure pixel perfect implementation
✦
collect efficiency score
✦
measure ease of use
✦
measure net promoter score
✦
measure user satisfaction
✦
measure reliability
✦
measure task times, rates & errors
Strategy
Framework
Networking
Navigating Ambiguity
Collaboration
Design Sprints
Dyanmic Thinking
Abstraction
Conceptualization
Multidisciplinary
Systems Thinking
Collaboration
Design Sprints
Analysis
Detecting Archetypes
Collaboration
Design Sprints
Establishing Metrics
SUS Survey
Generative Research
Stakeholder Interviews
Contextual Inquiry
Analysis
Causal Loop DIagrams
Task Analysis
Evaluative Research
Metacognition
Heurstics Evaluation
Synthesis
Persona
Journey Mapping
Ideation
Talking to Machine
Sketching
User Flows
Process Flows
Collaboration
Brainstorm & Reviews
Evaluating Flow
Decision Trees
Feasibility Evaluation
Cognition
Metacognition
Designing Flows
User Flows
Info Architecture
Rapid Prototyping
Interaction Design
Interface Design
Grid Systems
Spatial Relationships
Mirroring Stack
Visual Design
Icon Design
Illustration
Typography
Collaboration
Cross-functional Reviews
Testing
Hallway Testing
Cognitive Walkthroughs
Collaboration
Dev Walkthroughs
Build Readiness
Accessibility Check
Design System
Documentation
Measuring Performance
SUS Survey
Measuring Performance
SUS Survey
Contextual Inquiry
Documentation
✦
Plan and timeline
✦
Audience / Stakeholder Identification
✦
Ecosystem Map
✦
Actors Map
✦
Iceberg Model
✦
Stocks & Flows
✦
Causal Loop Diagrams
✦
Persona
✦
Action-outcome-emotion diagram
✦
User Journey Map
✦
Task Flows
✦
Process Flows
✦
Optimised Task Flow
✦
Information Architecture
✦
Success Metrics
✦
Interactive Prototype(s)
✦
Mocks
✦
User Flows
✦
Stack Mirrored Mocks
✦
State Diagrams
✦
Redlined Mocks
✦
Anatomy of applied design system
✦
Analytics Data
✦
Qualitative Data
Point of View
Goal
Based on where we are on the map
Sub-goal
breadth
Skills / Techniques
help achieve the goals
Artefacts as probes
These are generally artefacts, they themselves aren't valuable unless ingested.
create a plan…
strategy, plan and a timeline
visualise the whole..
the whole as sum of the parts
visualise relationship b/w parts…
visualise and understand how a system of different elements is work together.
locate intervention points…
put people at centre, understand user goal & pain points
imagine / reimagine human-centered experience…
model golden paths, can they be incrementally achieved
rapidly prototype & test…
realise golden paths, iterate, validate, refine
prepare to build…
ensuring quality implementation
measure impact - local and indirect causal
collect and analyse data for further improvements
✦
Guide activity selection and next steps
✦
Identify stakeholders
✦
Develop shared language for multi-disciplinary teams
✦
Shared understanding of inerplay of factors
✦
Locate root causes
✦
Anticipate unintended consequences
✦
Uncover structural/ architectural issues
✦
Locate Leverage Points
✦
Prioritising UX efforts
✦
build persona as common reference point
✦
find out top tasks/ goals
✦
uncover pain points
✦
uncover structural source of pain points
✦
connect dots
✦
help the team empathise
✦
create frameworks to ingest findings and guide design decisions
✦
enable everyone to contribute
✦
imagine paths of least resistance / friction
✦
deliberate, discuss most feasible version of golden path
✦
deliberate, discuss ripple effects
✦
test golden path(s)
✦
validate hypothesis
✦
rinse & repeat
✦
collect feedback on design system
✦
ensure evolution of design system
✦
ensure adoption of design system
✦
efficient implementation
✦
easy to process designs, flows
✦
review in code to ensure pixel perfect implementation
✦
collect efficiency score
✦
measure ease of use
✦
measure net promoter score
✦
measure user satisfaction
✦
measure reliability
✦
measure task times, rates & errors
Strategy
Framework
Networking
Navigating Ambiguity
Collaboration
Design Sprints
Dyanmic Thinking
Abstraction
Conceptualization
Multidisciplinary
Systems Thinking
Collaboration
Design Sprints
Analysis
Detecting Archetypes
Collaboration
Design Sprints
Establishing Metrics
SUS Survey
Generative Research
Stakeholder Interviews
Contextual Inquiry
Analysis
Causal Loop DIagrams
Task Analysis
Evaluative Research
Metacognition
Heurstics Evaluation
Synthesis
Persona
Journey Mapping
Ideation
Talking to Machine
Sketching
User Flows
Process Flows
Collaboration
Brainstorm & Reviews
Evaluating Flow
Decision Trees
Feasibility Evaluation
Cognition
Metacognition
Designing Flows
User Flows
Info Architecture
Rapid Prototyping
Interaction Design
Interface Design
Grid Systems
Spatial Relationships
Mirroring Stack
Visual Design
Icon Design
Illustration
Typography
Collaboration
Cross-functional Reviews
Testing
Hallway Testing
Cognitive Walkthroughs
Collaboration
Dev Walkthroughs
Build Readiness
Accessibility Check
Design System
Documentation
Measuring Performance
SUS Survey
Measuring Performance
SUS Survey
Contextual Inquiry
Documentation
✦
Plan and timeline
✦
Audience / Stakeholder Identification
✦
Ecosystem Map
✦
Actors Map
✦
Iceberg Model
✦
Stocks & Flows
✦
Causal Loop Diagrams
✦
Persona
✦
Action-outcome-emotion diagram
✦
User Journey Map
✦
Task Flows
✦
Process Flows
✦
Optimised Task Flow
✦
Information Architecture
✦
Success Metrics
✦
Interactive Prototype(s)
✦
Mocks
✦
User Flows
✦
Stack Mirrored Mocks
✦
State Diagrams
✦
Redlined Mocks
✦
Anatomy of applied design system
✦
Analytics Data
✦
Qualitative Data