I design human-computer interactions using systems thinking, meta-cognition, cognitive theories and qualitative research methods.
Currently solving origination problems for mid-market lenders & underwriters.
Determined by the project, timeline, resources, knowns and unknowns. Baseline is: -
cross-functional collaboration,
driven by evidence,
guided by frameworks that ingest evidence,
heavy reliance on info-visualisation for things that aren't obvious such as system behaviours, relationships between parts, factors driving mental models,
Broadly speaking, depth of T-lies in the following :
Defining problems, visualising systems and distilling abstract behaviours
Tactfully approaching root causes rather solving symptoms,
I also dive deep into interfaces as mental models and human-computer dialogues, efficacy measured against cost to cognition and sometimes validated by metacognition.
Design systems, mirroring stack via design systems to form complex structures, resulting anatomy itself as engineering artefact.
Jan 2024 - Present
Eliminated 99% of email related complaints, reduced troubleshooting time from 3 days to seconds, enabling faster application processing.
Jan 2023 - Present
First major system re-design strategy project. Stage 1 being planning for the project, research strategy, design sprint planning and workshops for shared understanding of bigger picture, users, processes etc and frameworks to ingest findings into design.
Aug 2023 - Present
0-1 Product. Moving away from traditional testing method and processes to a new toolbox. Reduced testing time by ~ 83%.
Mar 2023 - Present
Redesigned MVP to scale for advance business and user needs, while accommodating technical constraints and aligning with the stack. This helped ship policy builder faster significant usability improvement.
Jan 2024 - Present
Redesigned UX of adding membership eligibility questions for credit unions. Overhauled usability from 8/9 people failing to complete the task to 9/9 successfully completing the task. Fixed all 8 severe usability issues and with a new score of Grade A for 6 heuristics while B for the rest 4 heuristics.
Jan 2021 - Oct 2021
Saved operations specialist ~ 22 minutes per application and increased origination by 150%.
